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Policies - Packaging

Policies - Packaging

We accept   credit-card-logos-10.gifIf you use AmEx we have to add 1% fee.

For Tax Exempt Customers in VA Only:

Please call or email before placing your order online, but after you have set up an account. We will confirm tax exempt status and modify your account accordingly.

For tax exempt requests after order completion we will not issue a credit. We will set up one tax exempt account per customer.

Out of State sales are not subject to tax collection.

For complex orders or large amounts of products:  call us before placing your order for the best shipping quote. We can not adjust your total after the order has been placed.

For picking up at the farm, please call before coming out. Directions to the Farm

Coop orders - We encourage cooperative purchasing to save you money and travel time. Contact other gardeners, growers, home owners, or even food buying club and organize an order with these people. Larger volume discounts are available.

Special order items and all mail order items in this catalog must be pre-paid by credit card, money order or check.

About our Shipping Methods and Shipping Policies - We ship all small & large items by UPS or Priority Mail. We ship Monday thru Friday 8 am to 3 pm. All orders received after 3 pm generally ship the next day unless we are backlogged with orders. Orders placed on the weekend will ship on Monday based on first come first serve. Expedited Shipping orders; (such as Next Day Air, 2nd Day or 3 Day Select) that are placed on the weekend will be shipped on Monday. We do NOT ship over the weekend.

Shipping Bulk Deliveries - Deliveries are available for larger orders of full or partial pallets. We receive reasonable trucking prices with fast service direct to you. Please call or e-mail for a shipping price. 

About our Packaging 

Some of our plastic bags that we put items into, for mail order, are made from recycled or reclaimed plastic. We also collect used packing peanuts and foam board from local stores for use in our shipping department. Our in house bagged items are packaged in an Eco-paper bag that is biodegradable/compostable. Our copy paper is made from compostable wheat straw. When you purchase from us you are supporting a family owned and operated farm based business. We provide information based on experience in the field.

Policy on returns and canceled orders 

All returns - Items are subject to inspection to ensure they have not been opened. We will not accept returns on opened or damaged products. If you choose to return an item, you are responsible for the return shipping cost. We will refund your product cost only by check via US Mail or Store Credit. We will need a copy of your purchase invoice for all returns.

Shortage or Damage - All issues must be reported within 3 days of receipt of your products. Claims made after this time frame are not eligible for reimbursement.

Truck Freight returns- Freight returns are subject to a restocking fee of $25 - $50 per pallet.

Drop ship and non stock returns: These items are not returnable or refundable.

Canceled orders - If the order was already processed and you decide to cancel before it is shipped out, then you will be charged a bookkeeping fee to cover our costs. All refunds will be made by check via US Mail.

Returned Check Fee - $30.00

Payment methods & disclaimers -

We Accept Visa, MasterCard & Discover. We can take American Express but there is a 1% fee that will be added to your order. Call today to place your order at 800-540-9181, Local # 540-651-3228

DISCLAIMER: While we do our best to research all of our products for use by organic growers, it is your responsibility to determine if they pass USDA organic requirements before purchasing and using them. Some products that have OMRI or Nat’l List status can lose that standing at any time without notice. We are not responsible for products purchased that can no longer be used in certified OG operations. Check OMRI.org or your certifier for current status on a product. Not all products we sell are registered in every state, buyer assumes all responsibility on products purchased that are not labeled for their state. Liability on defective products purchased by our customers are ultimately the responsibility of the manufacturer. Seven Springs Farm OFGS is not liable for issues related to manufacturer defects, though we will do our best to assist in resolving issues. Prices in this catalog are subject to change without notice.

Prices in this catalog are subject to change without notice.

Privacy Policy

Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's e-mail and a username will be stored on the server.

How the Information is used
The information is used to enhance the vistor's experience when using the website to display personalized content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
To UNSUBSCRIBE from our mailing list, please Click Here to send us an email with UNSUBSCRIBE in the subject line. Please include your name and address in the body of the email.

Visitor Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Security Policy

Seven Springs Farm uses secured servers for conducting online transactions. Steps have been taken to safeguard the integrity of data and protection of personal information. All personal information is transmitted and protected by encryption technology using Secured Socket Layer (SSL) protocol.

If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity will be provided to law enforcement officials.