Policies - Packaging
We accept If you use AmEx we have to add 1% fee.
For Tax Exempt Customers in VA Only:
Please call or email before placing your order online, but after you have set up an account. We will confirm tax exempt status and modify your account accordingly.
For tax exempt requests after order completion we will not issue a credit. We will set up one tax exempt account per customer.
Out of State sales are not subject to tax collection.
For picking up at the farm, please call or email before coming out. The web site can not process orders for farm pickup without charging shipping so just take a screenshot of your order in the cart and send it in an email. Directions to the Farm
Coop orders - We encourage cooperative purchasing to save you money and travel time. Contact other gardeners, growers, home owners, or even food buying club and organize an order with these people. Larger volume discounts are available.
Special order items and all mail order items in this catalog must be pre-paid by credit card, money order or check.
Shipping Methods and Shipping Policies - Packaged orders will ship by UPS or Priority Mail. We ship Monday thru Friday 8 am to 3 pm. Orders received after 12 pm generally ship the next day unless we are backlogged with orders. Orders placed on the weekend will ship within 3 business days based on a first come, first serve basis.
Expedited Shipping orders; (such as Next Day Air, 2nd Day or 3 Day Select) that are placed on the weekend will be shipped on Monday. We do NOT ship over the weekend.
Shipping Bulk Deliveries - Deliveries are available for larger orders of full or partial pallets. We receive reasonable trucking prices with fast service direct to you.
About our Packaging -
Some of our plastic bags that we put items into, for mail order, are made from recycled or reclaimed plastic. We also collect used packing peanuts and foam board from local stores for use in our shipping department. We also have a cardboard shredder and us that material as well in mail order. Our in house small size bagged items are packaged in an Eco-paper bag that is biodegradable/compostable.
Policy on returns and canceled orders -
All returns - Items are subject to inspection to ensure they have not been opened. We will not accept returns on opened or damaged products. If you choose to return an item, you are responsible for the return shipping cost. We will refund your product cost only by check via US Mail, store credit or a refund to your credit card. We will need a copy of your purchase invoice for all returns.
Shortage or Damage - All issues must be reported within 3 days of receipt of your products. Claims made after this time frame are not eligible for reimbursement.
Truck Freight returns- Freight returns are subject to a restocking fee of $25 - $50 per pallet.
Drop ship (DS) and non stock returns: These items are not returnable or refundable.
Canceled orders - If the order was already processed and you decide to cancel before it is shipped out, then you will be charged a bookkeeping fee to cover our costs. All refunds will be made by the original purchase method.
Returned Check Fee - $30.00
ADDITIONAL DELIVERY INFORMATION FOR FREIGHT ORDERS:
- If you did not specifically request ‘notification prior to delivery‘, the carrier may attempt delivery of your order without any notification.
- Someone MUST be available to accept delivery when the carrier arrives.
- If you need to make specific delivery arrangements you must contact the carrier prior to delivery. PLEASE NOTE: Any new services requested at this time (such as a liftgate, etc.) will result in additional charges to you.
- Seven Springs Farm will not approve re-delivery attempts unless any associated charges have been pre-paid.
- If action or inaction on your part results in the order being undeliverable, the product may be returned to Seven Springs Farm. Refunds will be issued less any restocking fees, original shipping charges and recovery/return freight charges. Re-shipment of the order will result in additional freight charges (recovery/return & re-delivery charges).
Payment methods & disclaimers -
We Accept Visa, MasterCard & Discover. We can take American Express but there is a 1% fee that will be added to your order. Call today to place your order at 800-540-9181, Local # 540-651-3228
DISCLAIMER: While we do our best to research all of our products for use by organic growers, it is your responsibility to determine if they pass USDA organic requirements before purchasing and using them. Some products that have Organic Certifications or Nat’l List status can lose that standing at any time without notice. We are not responsible for products purchased that can no longer be used in certified OG operations. Check OMRI.org or your certifier for current status on a product. Not all products we sell are registered in every state, buyer assumes all responsibility on products purchased that are not labeled for their state. Liability on defective products purchased by our customers are ultimately the responsibility of the manufacturer. Seven Springs Farm OFGS LLC is not liable for issues related to manufacturer defects, though we will do our best to assist in resolving issues. Prices in this catalog are subject to change without notice.
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