Orders are processed in the order in which they are received. We ship orders Monday-Friday and during our peak season they may take up to 48 hours to complete (excluding weekends and holidays). Tracking will be provided as it becomes available. Most orders ship directly from our warehouse in Check, VA.
Mail-order – Shipping rates are calculated based on the weight and/or dimensions of your order. You will be provided with shipping costs prior to payment. Mail-order shipments will be sent via UPS, FedEx or USPS. Orders received after 12 pm EST typically ship the next business day. Orders placed on the weekend (after 12 pm EST Friday) will ship in the order in which they were received.
Expedited orders – Expedited orders will be processed ASAP once completed. Expedited orders (Next Day Air, 2nd Day or 3 Day Select) placed after 12 pm EST will be shipped the next business day. Expedited orders placed on the weekend (after 12 pm EST Friday) will be shipped on the next business day.
Freight – Pallet shipments will be sent via common carrier. Once a shipment is unloaded from a delivery truck it is the customers responsibility to handle it. If you have special requirements (limited access, delivery date requests, inside delivery, etc.) please give us a call at 800-540-9181.
Freight orders require the following information:
Shipments must be signed for at delivery and you must be able to accept the delivery either on the day it arrives, or when a reasonable schedule has been made with the delivering carrier. Carriers charge retention and storage fees after only a few days which will be the responsibility of the consignee if a scheduled delivery is not met and storage occurs. Additional charges incurred for failure to disclose necessary details will be applied using the payment method provided for the order.
Shipments must be inspected to ensure they are complete and undamaged prior to signing for the order. Seven Springs Farm Supply will not be liable for lost or damaged goods unless damage/loss is noted with the carrier at the time of delivery. Shortages and damages must be reported to Seven Springs Farm Supply within 3 business days of delivery.
Shipments arriving on tractor trailers will be delivered to the best location the driver can unload your pallet/s safely. We cannot guarantee that your shipment will be delivered off of a private drive, or remote location. Seven Springs Farm Supply does not own delivery trucks and therefore rely on partner carriers.
Hazmat Products – Some items are classified as Hazardous Materials by UPS and freight carriers. These items have fixed shipping costs and are not eligible for expedited shipping options.
Packaging – Whenever possible we use recycled packing materials and boxes. If the box doesn’t look like it matches the item(s) you ordered please take a look inside! Seven Springs Farm Supply ground packages and freight shipments meet carrier requirements and will be handled responsibly to minimize damage and loss.
International Shipping – We can ship most items to Canada. For shipments to Canada, please call (800) 540-9181 or email email@example.com for a quote. For other international shipments, we do not ship directly but we can ship to a freight forwarder of your choice located in the US. Seven Springs does not ship internationally outside of Canada and all products become the responsibility of the buyer if export is intended. Please be sure to ask any questions you have prior to your purchase related to international compliance or origin of goods. We will not be responsible for charges related to delays or storage.
Returns & Claims
Returns - We can accept returns of unopened, unused items (excluding some biologicals) for a refund, less shipping cost. Returns must be approved in advance and must be made within 30 days of initial delivery. Customers are responsible for making all arrangements for the return shipping. All returns must include the original packaging and Sales Receipt. Refunds can only be applied to the credit card that was used to make the initial purchase.
If you would like to return an item or items, please let us know to expect the item(s), please package item(s) well and ship to us at:
Seven Springs Farm Supply
426 Jerry Ln
Check, VA 24072
We are not able accept returns of opened, used, some dated pest controls, biologicals or drop-ship/non-stock items.
Cancelation - If you choose to cancel an order that has already shipped it will be subject to the return policy. Canceled and returned orders may be subject to a restocking fee.
Damaged Orders – If you have received a damaged shipment, please make a note of this with the carrier, take photos of the damage and call (800) 540-9181 or email firstname.lastname@example.org and we will work with you to resolve the issue.Shortages and mis-shipments – If you have received an order with incorrect or missing items please notify us within 3 days of receipt, by calling (800) 540-9181 or email email@example.com and we will work with you to resolve the issue.